Returns Policy

Returns Policy

We provide each customer with a 100% money back guarantee if all products are in good condition, within 14 days of delivery.

If for any reason you are not happy with your purchase, you must inform bwowcosmetics via email within 48 hours on receipt of goods.

We will replace any defective items and make sure you are 100% happy with your purchase. 

Products can only be returned if they are still in good condition and packaged. Used-looking products, or products damaged by the customer will not be eligible for refund.

To advise us of a return please email info@bwowcosmetics.com

Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment within 7 - 14 business days. 

Return items to us by post within 14 days of receipt. Items should be unused, unopened and have any original seals intact.

Please note: BWOW Cosmetics will only reimburse the cost of the products and not any postage or shipping fees.

Please allow up to 14 working days (excludes weekends and public holidays), for action of your return.

Returning an item

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

To be acceptable for return items should be unused, unopened and have any original seals intact. 

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.

Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing.

For any questions related to returns please contact us on info@bwowcosmetics.com

 

Returns Policy on all coloured cosmetics ONLY and skincare products

Returning an item

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

We want you to love your cosmetics! If an item is defective or incomplete, please contact us; we’ll replace that item for you. We’ll provide replacements on damages that happened during manufacturing, but not for products that were damaged through neglect or everyday use. 

Return items to us by post within 14 days of receipt. Items should be unused, unopened and have any original seals intact.

Please note: BWOW Cosmetics will only reimburse the cost of the products and not any postage or shipping fees.

Please allow up to 14 working days (excludes weekends and public holidays), for action of your return.

Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing.

For any questions related to returns please contact us on info@bwowcosmetics.com

 

Refunds Policy on all coloured cosmetics ONLY and skincare products

All refunds will be processed via the original method of payment received

All refunds will be notified to the consumer once processed.

All refunds will be made within 7-14 working days 

For any queries please email us